As of Monday, March 14th, our retail space is now open for you to come on in. Feel free to stop by anytime to pick up over-the-counter items, supplies and pre-prepared products.
We have a will-call system for all pre-paid orders. The no-contact will-call area is located inside.
Please continue to pre-order (by phone or email) the following types of orders:
- All custom granule formulas (requires prepayment)
- All new prescriptions from practitioners
- Any order in which you would simply like to expedite the pickup process or ensure that a product is in stock and is held for you (requires prepayment)
Feel free to stop by during our regular business hours to purchase the following types of orders:
- Practitioners and students may pick up pre-prepared herbal formulas, supplies and needles as needed
- Patients may pick up authorized refills of pre-prepared items (such as Classical Pearls and Meridian Pro, Griffo tinctures, etc.)
- Anyone may pick up over-the-counter items (such as medicinal mushrooms, yunnan baiyao and topical products)
Masks are not required, but they are welcomed for customers inside our building. We will provide hand sanitizer and disposable masks for anyone who requires them. Thank you for understanding and helping us keep our community safe.
We will have signage posted, but here are some details about entering our building:
The contactless pickup area is located through the front door, to the right on the large black shelves. You will find your pre-paid order in a bag or box with your first initial, last name and the last four digits of your phone number written on it. Please verify the last four digits of your phone number to ensure you are picking up the correct order.
The retail space will be through the front door and then to your left through the inner door. This is a small room, so we ask that no more than 3 people enter at one time.
Thank you all for your patience and support throughout this trying time. We are so thankful to have maintained our core services during the pandemic, and we are very excited to re-open our doors and to see many of you in person again!