Order Turnaround Times

5/15/25 Current Estimates:

We are continuing to receive a very high volume of orders right now (including more medically urgent orders again). We are working hard to get your orders ready as quickly as possible. Thanks for your continued patience and support!

  • Granule formulas: 4 business days
  • Custom encapsulations: 5 business days
  • Ready-made patents: 1-2 business days for shipments / same day for pickups*

*We do not contact your patient right away about ready-made patent pickups, so please let them know that they can pick up as soon as you submit the prescription.

 Order Timeline for Granule Formulas

  • When a granule formula order is submitted to us, we can usually enter it into our system the next business day, but this depends on how busy we are. 
  • After the formula is entered into our system, we will need to receive payment before we can prepare it. We will get in touch regarding payment if we don’t already have payment preapproved for the order. 
  • Once we receive payment, we will put the formula in the queue to be prepared. 
        • Granule formulas are usually prepared the next business day after they are paid, but this depends on how busy we are.
        • Granule formulas that are to be encapsulated take extra time, so please expect an additional business day of preparation.
  • We will always reach out when a formula is ready to be picked up unless we have established an alternate arrangement.

Order Timeline for Ready-made Products

  • Ready-made patents and supplies can be picked up at the front desk anytime since these products do not require preparation time. 
  • We are open for walk-in business, so pre-ordering ready-made products for pickup is not necessary. You are welcome to contact us if you have questions about what products we have in stock or if you would prefer a prepaid pickup.
  • Ready-made products can usually ship the following business day.

Urgent and Rush Orders

  • Urgent Orders: If your order is for an acute medically urgent situation or an emergency requiring immediate care, please put the words “MEDICALLY URGENT” in the subject line of your email or let us know by phone. We will always prioritize these orders.
  • Rush Orders: If your order is not for a medically urgent situation but there is a time restriction or request, please put the words “RUSH REQUEST” in the subject line of your email or let us know by phone. Depending on how busy we are, we may not always be able to accommodate rush requests.