Order Turnaround Times

2/17/25 Current Estimates:

After a couple of days of closure due to the weather and road conditions, we re-opened on Saturday and are working hard to catch up on all the orders that came in while we were not here. Turnaround times will of course be affected - we will provide better estimates on Tuesday once we get caught up on answering emails and can see where we are at. Stay warm and safe!

We are continuing to receive lots of medically urgent requests lately - we are doing everything we can to accommodate these and get all of your orders done as quickly as possible. If you have a second, please take a chance to review the guide at the bottom of this page for using the terms Medically Urgent vs Rush Request for your orders - this really helps us triage orders properly when we are busy. Thanks so much and have a wonderful day!

  • Granule formulas: 3-4 business days (likely longer as we catch up from being closed for the snow/ice)
  • Custom encapsulations: 4-5 business days (likely longer as we catch up from being closed for the snow/ice)
  • Ready-made patents: 1-2 business days for shipments / same day for pickups* (likely longer as we catch up from being closed for the snow/ice)

*We do not contact your patient right away about ready-made patent pickups, so please let them know that they can pick up as soon as you submit the prescription.


 Order Timeline for Granule Formulas

  • When a granule formula order is submitted to us, we can usually enter it into our system the next business day, but this depends on how busy we are. 
  • After the formula is entered into our system, we will need to receive payment before we can prepare it. We will get in touch regarding payment if we don’t already have payment preapproved for the order. 
  • Once we receive payment, we will put the formula in the queue to be prepared. 
        • Granule formulas are usually prepared the next business day after they are paid, but this depends on how busy we are.
        • Granule formulas that are to be encapsulated take extra time, so please expect an additional business day of preparation.
  • We will always reach out when a formula is ready to be picked up unless we have established an alternate arrangement.

Order Timeline for Ready-made Products

  • Ready-made patents and supplies can be picked up at the front desk anytime since these products do not require preparation time. 
  • We are open for walk-in business, so pre-ordering ready-made products for pickup is not necessary. You are welcome to contact us if you have questions about what products we have in stock or if you would prefer a prepaid pickup.
  • Ready-made products can usually ship the following business day.

Urgent and Rush Orders

  • Urgent Orders: If your order is for an acute medically urgent situation or an emergency requiring immediate care, please put the words “MEDICALLY URGENT” in the subject line of your email or let us know by phone. We will always prioritize these orders.
  • Rush Orders: If your order is not for a medically urgent situation but there is a time restriction or request, please put the words “RUSH REQUEST” in the subject line of your email or let us know by phone. Depending on how busy we are, we may not always be able to accommodate rush requests.