CURRENT ORDER TURNAROUND TIME

6/5/23 UPDATE:

CURRENT ESTIMATES (the time from when the order is placed to when it will be ready to be picked up or shipped):

  • Granule formula orders - approximately 2 business days
  • Custom encapsulation orders - approximately 2-3 business days
  • Pre-prepared patent orders - approximately 1 business day
If your order is medically urgent, please let us know and we will do everything we can to prioritize it. Please see below for more details.

 Normal Order Expectations: 

  • Our goal is to reply to all emails within about 30 minutes. Please note, however, if we have received a large amount of emails overnight, it may take us longer to catch up in the mornings.
  • While our level of business can fluctuate, we are generally able to begin working on your order within 1 business day. This may involve getting in contact with your patient for payment or other information.
  • Once we have made contact and/or received payment, it usually takes us a half to a full business day to prepare a granule formula for pickup or shipment.
  • This means that your custom granule formula order is usually ready to be picked up or shipped approximately 1-2 business days from the time the order was placed.
  • Pre-prepared patents do not require preparation time, so as soon as we get to those orders in our queue (typically within 1 business day), they can be ready to pick up or ship immediately.
  • Custom encapsulations take extra time to prepare, so please plan on an extra day for them to be ready.
  • Please remember that our retail space is open for walk-in business, so feel free to stop by anytime to pick up pre-prepared patents, supplies and other items from our retail shelves (no pre-orders necessary for ready-made products).

Urgent and Rush Orders:

Medically Urgent Orders: If your order is for a medically urgent situation, please put the words MEDICALLY URGENT in the subject line of your email or let us know by phone. We will always prioritize these orders.

Rush Order Requests: If your order is not for a medically urgent situation but you have a time restriction (such as leaving for a trip soon or picking up on your way home from an appointment), please write RUSH REQUEST in the subject line or give us a call. Depending on how busy we are, we may not always be able to fulfill these requests, but we will let you know either way. Please be aware that every order we expedite is jumping ahead of all the orders that were placed before it.